Needless to say, that, the business of Social Media Marketing
(SMM) panel has become a fast-growing internet trend nowadays. People
from anywhere in the world sign up for Facebook, Instagram, and YouTube
including many other web platforms, with a view to communicating or
promoting their personal profile and marketing their business.
To rank up higher positions in digital media, they place orders to buy likes, followers, and subscribers from the SMM panels.
And, in this virtual mode of interaction between customers and SMM
service providers, the customers may not always receive the services of
standard level from most of the panels online. In this blog, our topic
of interest is to cast some light upon the sufferings that a customer or
client often faces in getting proper services from an SMM smm.
What do customers really expect from a good SMM panel?
If I were a customer, I would
definitely expect to have a smooth execution, from the placement of an
order to its completion within the declared time in the description.
Then, a transparent, fair, and quick money transaction with a secured
payment method, is another most important concern that any customer
expects from an SMM service provider.
They feel a bit disappointed about not
starting the order, sense of anxiety about when to complete it, and
ultimately fear and doubt scams. At the end of the day, no one wants to
lose a single penny from one’s pocket.
Since 2013, the CheapPanel Smm panel
has been observing the complaints and problems through the tickets with
keen speculation. As a result, the panel reaches out to some practical
analytics on some of these methodological key facts and finds out some
major pain points that cause disappointment to the Smm Panel users.
01. Order does not start in time.
The most common objection from the SMM
clients and customers is that the orders they place in the panel, either
do not start or are complete at the right time. For example, an order
is about to start within hours, but in action it takes many days to be
completed, which is very unexpected and shocking too, especially for a
On the other hand, the professionals
like Child panel owners and Api users who basically resell the SMM
services to others, get trapped into really great difficulty. Because
they buy services from the reseller Smm panel and they should keep their
promise to achieve the trust and confidence of their clients. Customers
start to make complaints against them when the order is somehow found
incomplete in the due time, which is a grave threat for them to run
business with dignity.
02. Incomplete Order marked as ‘Completed’ without delivery.
Sometimes wrong order statuses might be
displayed on the panel website, which is another confusing problem that
customers experience. After replacing a new order, if a customer finds
an incomplete order marked as ‘Completed’, or ‘Cancelled’ naturally
would make him think twice about the service quality. In fact, the
reasons behind this matter could have been from both the panel and the
customer’s page URL or account.
03. Dropped Orders are not Refilled in time.
A small percentage of droppings in
followers or subscribers from orders is a common trait that happened in
the SMM panel services. But if it drops more than 5% to 10%, Customers
become restless and get tensed. They generally have an option to refill
their dropped order with the Refill button or with the help of the
customer support team. Most of the time the refill button does not
function properly and the panel does not respond to their tickets.
04. Delayed Refund Policy
Refund Policy is one the most crucial
points that causes much pain to the customers. It is also an indicator
to measure the trust and honesty of a panel so far. When a customer gets
back his invested money, apart from all, he at least believes that this
panel is not a scam or fraud.
Though, refunding is a lengthy process,
by means of canceling and calculating the remaining balance to send it
back to the customer’s account. For that reason, many smm panels don’t
even follow the policy.
05. Payment Method.
A secured payment method or gateway
plays a vital role in money transactions in the SMM business, especially
for API users or Child Panel owners. Adding money to place orders for
multiple services and withdrawing to cancel or get a refund, transparent
correspondence is a mandatory demand of an SMM customer.
06. Ticket remains unnoticed for a long time.
Communication SMS between customers and
panel or ‘Ticket’, is the way where a customer can communicate with the
panel administration. The Customer Support Team answers the customer's
problems and tries to provide the solution as quickly as possible. It is
so frustrating when a client sees his ticket remains unnoticed and
unanswered, he gets eventually dissatisfied.
more or less, every SMM service provider panel fails to ensure its
performance without any flaws. One of the vital facts is a constant
change in the algorithm of likes, followers, and subscribers on
Facebook, Instagram or YouTube, and other social media. Another one is,
customers always seek the best service at the cheapest price.
CheapPanel is solely determined to find
out the root causes and reduce the above-said difficulties that
customers happen to suffer. the above-said strong combination among the
support team, operating team, and web development team execute a
compatible balance in keeping with the ever-changing algorithms and
updates of social media.